Terms and
Conditions
Conditions
Returns &
Refund
Refund
- This is applicable to all purchases from our website.
- By using our website or placing an order, you confirm that you have read, understood, and accepted these Terms and Conditions.
- Evolusi 3D reserves the right to modify these Terms and Conditions at any time. Changes will be posted on the website, and continued use of the site indicates acceptance of the updated terms.
- We strive to ensure that all product descriptions, images, and prices on the website are accurate. However, minor variations in color or specifications may occur due to different display settings or manufacturing processes.
- All prices are listed in Rupiah or IDR and may be subject to applicable taxes and shipping fees.
- By placing an order, you confirm that the information you provide is accurate and complete.
- We reserve the right to cancel or refuse orders for any reason, including stock limitations or payment issues.
- Payment must be made in full at the time of purchase. We accept payment only via the website.
- If your payment is not successful, we may cancel your order.
- Shipping costs and estimated delivery times will be provided during checkout.
- Delivery times are estimates and may vary due to external factors beyond our control (e.g., customs, weather delays).
- Evolusi 3D is not responsible for delays caused by third-party carriers.
- Any taxes and fees are the responsibility of the customer.
- Please refer to our [Return and Refund Policy] for details on returning items and requesting refunds.
- Machines (such as 3D printers and scanners) may be covered by a manufacturer’s warranty. Please refer to the warranty documentation provided with your purchase.
- Evolusi 3D will not be liable for any damage caused by improper use, unauthorized repairs, or failure to follow the product instructions.
- To the fullest extent permitted by law, Evolusi 3D disclaims any liability for indirect, incidental, or consequential damages arising from the use of our products or website.
- If you have any questions about these Terms and Conditions, please contact us at [email protected] or Whatsapp 087857062457.
Evolusi 3D is committed to providing quality products. If you are not satisfied with your purchase, we’re here to help. Please read the guidelines below for our return and refund policy, which varies depending on the type of product.
You have 3 days to return an item from the date you received it. To be eligible for a return, your item must meet the following conditions:
- A valid proof of purchase is required.
- A video of unboxing a package and the item conditions is required.
- For the filament, if you receive the wrong color or variant, we will send a replacement upon receiving your return shipping receipt. (Return shipping costs will be covered by Evolusi 3D).
- For the machine, there are few conditions:
- A video showing the package being received, opened, and the machine being tested for the first time is required.
- The machine must be shipped back to our office for inspection before we can approve your return request.
Certain items are not eligible for returns. These include:
- If you have purchased the wrong item that is incompatible with your machine without first confirming with us.
- If the machine is found to be damaged due to human error, such as:
- Exposure to liquids
- Dropping the machine
- Connecting the machine to an incorrect power supply or adapter
- Any unauthorized repairs or modifications not directed by Evolusi 3D.